How to Change the Color Quality of the Customer's Screen

This article gives guidance to Rescue technicians.

Select a lower setting to optimize the amount of information transferred during remote control, or select a higher setting to improve the quality of the image.

  1. On the Remote Control toolbar, click the View Settings button.

    Result: The Color Quality options are displayed.

  2. Select the appropriate setting.

    Tip: Choose Automatically adjust color settings to allow LogMeIn to detect the optimal setting.

    • Very Low – (grayscale) This is best if you are using a slow connection, such as a dial-up modem
    • Low – This setting offers excellent performance with acceptable color quality
    • Medium – This setting offers a good balance between performance and color quality
    • High – This setting offers excellent color reproduction, but potentially slower performance
    • Auto – Choose Auto to allow LogMeIn Rescue to detect the optimal setting

    Result: Your selection is applied immediately.