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How to Change the Color Quality of the Customer's Screen

    This article gives guidance to Rescue technicians.

    Select a lower setting to optimize the amount of information transferred during remote control, or select a higher setting to improve the quality of the image.

    1. On the Remote Control toolbar, click the View Settings button.

      Result: The Color Quality options are displayed.

    2. Select the appropriate setting.
      Tip: Choose Automatically adjust color settings to allow GoTo to detect the optimal setting.
      • Very Low – (grayscale) This is best if you are using a slow connection, such as a dial-up modem
      • Low – This setting offers excellent performance with acceptable color quality
      • Medium – This setting offers a good balance between performance and color quality
      • High – This setting offers excellent color reproduction, but potentially slower performance
      • Auto – Choose Auto to allow GoTo Rescue to detect the optimal setting

      Result: Your selection is applied immediately.

    Article last updated: 27 September, 2022