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How to Change Screen Size During Remote Control

    This article gives guidance to Rescue technicians.

    View the customer's display in a way that you find comfortable.

    1. On the Remote Control toolbar, click the View Settings button.
    2. Select the appropriate setting.
      • Actual size – Select Actual Size to show the host display exactly as it appears to the host-side user. When using this option you may need to scroll to see the entire screen.
      • Fit to Window – Select Fit to Window to make the entire host display visible on the client display without the need to scroll.
      • Stretch to Window – When in Full Screen Mode, use this option to stretch the host display to fill the entire client display even if the host is set to a lower resolution than your own.

      Result: Your selection is applied immediately.

    Tip: To change the actual screen resolution of the host display, edit the host Desktop Properties (Windows) or System Preferences (Mac).
    Article last updated: 27 September, 2022