How to Assign or Delete Unattended Computers

    This article gives guidance to Rescue Administrators.

    Use the Computers tab to manage the unattended computers that are accessible to an organizational unit.

    A computer is added to your Rescue organization each time a customer grants unattended access rights to a technician.

    Each computer is named according to the value entered in the Name field for the session during which unattended access was enabled.

    1. Select the Technicians root or a Technician Group on the Organization Tree.
    2. Select the Computers tab.

      Result: A list of all unattended access computers assigned to the selected unit is displayed.

    3. Select computers and choose an action:
      • Use Copy... to assign the selected computers to an additional Technician Group or Computer Group while maintaining any current assignments.
      • Use Move... to assign the selected computers to a different Technician Group or Computer Group.
      • Click Delete to remove the selected assignment(s). Any other assignments remain valid.
      • To revoke unattended access for a given computer, select all assignments and click Delete.
    4. Confirm your action.

      Result: The new assignment is reflected on the Organization Tree and Computers tab.

    To change the name of a computer, under Actions click the Rename Computer (pencil) icon, and submit the new name.

    Right-click an item to delete an individual assignment.

    To create a Computer Group, right-click on a Technician Group and select Create Computer Group.
    Use drag-and-drop to assign individual computers to Technician Groups, Computer Groups, or technicians.