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How to Add an Individual Predefined Reply or URL

    This article gives guidance to Rescue technicians.

    1. From the Tools menu, select Manage Predefined Replies.

      Result: The Manage Predefined Replies tab is displayed in the Technician Console workspace.

    2. On the Predefined Replies or Predefined URLs tab, click Add New.

      Result: The Add New Predefined Reply form is displayed.

    3. Give the reply or URL a short Name.
    4. Type the text of the reply or the URL in the Content box.

      Result: All content is text only. Formatting is not available.

      Note: You can also enter an FTP address.

    5. Click Save.
    Results: You can send the predefined replies and URLs via the Chat panel.
    Article last updated: 27 September, 2022