How to Add an Individual Predefined Reply or URL

This article gives guidance to Rescue technicians.

  1. From the Tools menu, select Manage Predefined Replies.

    Result: The Manage Predefined Replies tab is displayed in the Technician Console workspace.

  2. On the Predefined Replies or Predefined URLs tab, click Add New.

    Result: The Add New Predefined Reply form is displayed.

  3. Give the reply or URL a short Name.
  4. Type the text of the reply or the URL in the Content box.

    Result: All content is text only. Formatting is not available.

    Note: You can also enter an FTP address.

  5. Click Save.
You can send the predefined replies and URLs via the Chat panel.