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How to Add a Master Administrator

This article gives guidance to Rescue Administrators.

Master Administrators have complete control over all areas of the Administration Center. They are the only users with access to the Global Settings tab.

Before you begin:

This option is only available to Master Administrators.

  1. Right-click Master Administrators on the Organization Tree.
  2. Click Create Master Administrator.

    Result: A new Master Administrator is added to the Organization Tree.

  3. Make sure the user you want to work with is selected on the Organization Tree and click the Organization tab.

    Result: The Configuration page is displayed.

  4. Edit the following options:
    Option Description
    Name The user's name as it will be displayed on the Organization Tree and in the Technician Console, if licensed.
    Email The email address the user will use to log in to GoTo Rescue.
    Single Sign-On ID The identification number the user will use to log on if Single Sign-on is active.
    Description This is for your own reference.
    New password The password the user will use to log in to GoTo Rescue.
    Note: To require the user to change this password when they first log in, make sure the Admin password changes force user to change password at next logon option is selected under the Password policies section of the Global Settings tab.
    Minimum password strength The minimum required password strength as set on the Global Settings tab under Password Policies.
  5. Under Status, select Enabled to activate the user.
  6. Click Save changes.
Article last updated: 27 September, 2022