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How do I download and run the Customer Applet in Firefox?

By default, Mozilla Firefox does not prompt a user to run an application after downloading. We recommend the following procedure for saving the Customer Applet:

  1. Save the Customer Applet to the desktop. The Customer Applet is saved as an executable named Support-LogMeInRescue.exe and appears as a white box on the desktop.
  2. Double-click this file to run the Customer Applet and start the connection.
Article last updated: 11 July, 2023