HELP FILE

Generating Reports

  • How to Generate a Report
    Follow this procedure to generate a report in the LogMeIn Rescue Administration Center.
  • Customer Survey Report (List All)
    This report returns the results of individual customer surveys submitted in response to sessions conducted by members of the selected unit during the selected period.
  • Customer Survey Report (Summary)
    This report returns the cumulative results of customer surveys submitted in response to sessions conducted by members of the selected unit during the selected period.
  • Customer Survey Issuance Report (List All)
    This report returns the results of individual customer surveys submitted in response to sessions conducted by members of the selected unit during the selected period. It also displays whether the closing or the starting technician issued the customer survey.
  • Customer Survey Issuance Report (Summary)
    This report returns the cumulative results of customer surveys submitted in response to sessions conducted by members of the selected unit during the selected period. It also displays whether the closing or the starting technician issued the customer survey.
  • Performance Report (List All)
    This report returns individual performance data for each member of the selected unit for the selected period.
  • Performance Report (Summary)
    This report returns collective performance data for all members of the selected unit for the selected period.
  • Daily Performance Report (List All)
    This report returns daily performance data for each member of the selected unit for the selected period.
  • Daily Performance (Summary)
    This report returns cumulative daily performance data for members of the selected unit for the selected period.
  • Login Report (List All)
    This report returns data for each unique login performed by a member of the selected unit during the selected period
  • Login Report (Summary)
    This report returns cumulative login data for members of the selected unit for the selected period.
  • Session Report (List All)
    This report returns data for each unique session conducted by members of the selected unit during the selected period.
  • Session Report (Summary)
    This report returns cumulative data for all sessions conducted by members of the selected unit during the selected period.
  • Chatlog Report
    This report retrieves the chatlog and session notes for each unique session conducted by a member of the selected unit during the selected period.
  • Collaboration Chat Log Report
    This report returns the chat log from each unique session in which a member of the selected unit participated as a collaborating technician.
  • Custom Fields Report
    This report returns data entered into Custom Fields for individual sessions conducted by members of the selected unit during the selected period.
  • Missed Sessions Report (List All)
    This report returns data for each individual session missed by members of the selected unit during the selected period.
  • Missed Sessions Report (Summary)
    This report returns cumulative data for all sessions missed by members of the selected unit during the selected period.
  • Transferred Sessions Report
    This report returns data for each transfer executed by a member of the selected unit during the selected period.
  • Transferred Sessions - Extended Report
    This report returns data for each transfer executed by a member of the selected unit during the selected period.
  • Technician Survey Report (List All)
    This report returns the results of individual technician surveys (technician session evaluations) submitted by members of the selected unit during the selected period.
  • Failed Sessions Report (List All)
    This report returns data for each individual session that fails during Connecting status for members of the selected unit during the selected period.
  • Failed Sessions Report (Summary)
    This report returns cumulative data for all sessions that fail during Connecting status for members of the selected unit during the selected period.
  • Failed Sessions - Extended
    This report returns data for each individual session that fails during Connecting status for members of the selected unit during the selected period.
  • External Technician Chatlog Report
    This report retrieves the chat log and session notes for the selected period for each unique session conducted with an external technician.
  • Audit Report (List All)
    This report returns data for each action taken by Administrators on the selected item of the Organization Tree during the selected period.
  • Rebooting/Reconnecting Report
    This report returns data for each unique reconnecting or rebooting event that occurred during a session conducted by members of the selected unit during the selected period.
  • Technician Status Report
    This report delivers cumulative status data for members of the selected unit for the selected period.
  • Administrator Status Report
    This report delivers cumulative status data for members of the selected unit for the selected period.