Add a link to any source of information that may help technicians do their job, such as a Knowledge Base, documentation, or other valuable support material. Technicians will see a link added to the menu in the upper-left corner of the Technician Console interface.

Figure 1. Sample Custom Informational Link

1. On the Organization Tree, select the Technician Group you want to work with.
2. Select the Settings tab.
3. Under Content Portals, go to External Content Portal.
4. Select Show link in Tech Console menu to activate the feature.
5. Enter the Link name as you want it to be shown in the Technician Console.
6. In the Link opens new window at box, enter the URL of the site that will be opened when the link is clicked in the Technician Console.
7. Save your changes.
   • Click Save to apply settings to the current Technician Group
   • Click Apply to subgroups to apply the settings to the current Technician Group and all of its subgroups
   • Click Apply to all groups to apply the same settings to all Technician Groups in your organization