HELP FILE

External Content Portal

Figure 1. Sample Custom Informational Link
  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Content Portals, go to External Content Portal.
  4. Select Show link in Tech Console menu to activate the feature.
  5. Enter the Link name as you want it to be shown in the Technician Console.
  6. In the Link opens new window at box, enter the URL of the site that will be opened when the link is clicked in the Technician Console.
  7. Save your changes.
    • Click Save changes to apply settings to the current Technician Group
    • Click Save changes to subgroups to apply the settings to the current Technician Group and all of its subgroups
    • Click Save settings to all groups to apply the same settings to all Technician Groups in your organization