You can set Lens sessions to launch with an active VoIP connection between technician and customer that remains open throughout the session but can be muted by either party.
- Log in to the GoTo Rescue Administration Center.
- On the Organization Tree, select the Technician Group you want to work with.
- Select the Settings tab.
- Under Rescue Lens, select Enable audio:
Result: For the selected Technician Group, all Lens sessions are launched with an active VoIP connection between technician and customer.
- Save your changes.
- Click Save to apply settings to the current Technician Group
- Click Apply to all subgroups to apply the settings to the current Technician Group and all of its subgroups
- Click Apply to all groups to apply the same settings to all Technician Groups in your organization