HELP FILE

Customizing the Mobile Applet

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    Administrators can change the logo displayed to customers who are using a BlackBerry device.

    1. On the Organization Tree, select the channel or Technician Group you want to work with.
    2. Select the Settings tab.
    3. Under Customer Applet, upload the logo to be used by the selected channel or Technician Group.

      Result:

      The file must be a 78x32 bitmap (bmp) of no more than 8192 bytes.
      Tip: Download the logo template to see a sample logo that conforms to all format requirements.