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Customizing the Channel Form

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

A channel form provides a solution to your customers to connect to a technician. This is useful if, for example, there is a dedicated channel that the employees of a certain company can use.

These employees must fill in the channel form and click the connection button without contacting a technician first. The advantage of a customized channel form is that it meets company standards and improve customer awareness.

You can modify the following elements of the channel form:

  • Button caption
  • Text and text style
  • Custom fields
  • Enable tracking the language and entry point of customers

The following is a sample channel form that you can integrate into your website:

<form name="channel1928520474" action="https://secure.GoToLogMeIn"
        <tr><td>Please enter your name: </td><td><input type="text" name="name" maxlength=
"64" /></td></tr>
        <tr><td>Custom Field 1: </td><td><input type="text" name="comment1" maxlength=
512" /></td></tr>
        <tr><td>Custom Field 2: </td><td><input type="text" name="comment2" maxlength=
"512" /></td></tr>
        <tr><td>Custom Field 3: </td><td><input type="text" name="comment3" maxlength=
"256" /></td></tr>
        <tr><td>Custom Field 4: </td><td><input type="text" name="comment4" maxlength=
"64" /></td></tr>
        <tr><td>Custom Field 5: </td><td><input type="text" name="comment5" maxlength=
"64" /></td></tr>
    <input type="submit" value="Channel 01" />
    <input type="hidden" name="EntryID" value="1928520474" />
    <input type="hidden" name="tracking0" maxlength="64" /> <!-- optional -->
    <input type="hidden" name="language" maxlength="5" /> <!-- optional -->

You can see this code sample in the Administration Center on the Channels tab under Custom Live Support Forms.

After inserting this sample code to your website, you will have the following form:

Article last updated: 11 July, 2023