HELP FILE
Customer IP Address Retention Policy
By default, Rescue stores the IP address of each customer involved in a session. If you are concerned about protecting the privacy of your customers, you can choose not to save or report this data.
- Select the Global Settings tab.
- Under Customer IP Address Retention Policy, select Do not store customer IP address.
- Click Save changes.
While this option is selected, Rescue does not store any information about customer IP address. As a result, the
Session (List All) report returns no data in the
Customer IP column.
Remember: This option does not work retroactively. It has no impact on IP address information already saved by Rescue. No historical data is deleted when you activate this option.