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Customer IP Address Retention Policy

    By default, Rescue stores the IP address of each customer involved in a session. If you are concerned about protecting the privacy of your customers, you can choose not to save or report this data.

    1. Select the Global Settings tab.
    2. Under Customer IP Address Retention Policy, select Do not store customer IP address.
    3. Click Save changes.
    Results: While this option is selected, Rescue does not store any information about customer IP address. As a result, the Session (List All) report returns no data in the Customer IP column.
    Remember: This option does not work retroactively. It has no impact on IP address information already saved by Rescue. No historical data is deleted when you activate this option.
    Article last updated: 27 September, 2022