Custom Fields Report
This article gives guidance to Rescue Administrators.
This report returns data entered into Custom Fields for individual sessions conducted by members of the selected unit during the selected period.
Each row represents a set of data submitted during a unique session.
- Start Time
- The exact time when the session entered Active status. Data type: DateTime. Data length: unspecified.
- End Time
- The exact time when the session entered Closed or Timed Out status. Data type: DateTime. Data length: unspecified.
- Total Time
- The sum of Active Time, Hold Time, Time in Transfer, Rebooting Time, and Reconnecting Time; excluding Connecting and Waiting time. This is not the same as Total Time as shown in the Technician Console Session List. Data type: DateTime. Data length: unspecified.
- Session ID
- An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
- [Name]
- The name of this column is derived from the following setting: . The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String. Data length: 128 characters.
- [Custom Fields]
- The names of these columns are derived from the following settings: . Data type: String. Data length: 64 characters.
- Tracking ID
- A custom field used for mapping Rescue sessions to a CRM system or for other custom administrative purposes. Data type: String. Data length: 256 characters.
- Technician Name
- The technician's name as recorded in the Name field on the Organization tab. Data type: String. Data length: 128 characters.
- Technician ID
- An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
- Technician Email
- The email address of the technician. For approved technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.
Article last updated: 27 September, 2022