Communication Error in LogMeIn Rescue Tech Console and Site Inaccessible
Depending on what browser you use, this is what you should do if you cannot access secure.logmeinLogMeIn Rescue.com or you receive a communication error in the Tech Console.
Symptoms
- You experience issues when accessing secure.logmeinLogMeIn Rescue.com
- You receive a communication error in the Tech Console when accessing secure.logmeinLogMeIn Rescue.com
Solution
Internet Explorer
Modify your Internet Explorer settings to enforce at least TLS 1.2.
- In IE, click .
- Go to the Advanced tab.
- Scroll to the security portion in the Settings window. Remove the check marks for SSL, and ensure that TLS 1.2 is selected.
- Click Apply and restart the browser.
- Restart the Technician Console.
Add trusted sites to IE.
- In IE, click .
- Go to the Security tab.
- Select Trusted Sites and then click the Sites button.
- Add the following sites: *.logmein.com; *.logmeinLogMeIn Rescue.com, *.accounts.logme.in
- Save your changes.
- Restart the Tech Console.
Chrome
See these instructions from Google.
Article last updated: 27 September, 2022