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Command Center – At a Glance

The Command Center is a GoTo Rescue component that gives you a powerful tool for monitoring key performance indicators in your support organization. Use it to generate and analyze performance data to determine usage patterns, optimize resource allocation and identify problem areas in your organization.

Before you begin:
  • A GoTo Rescue account
  • A Rescue organization already built in the Administration Center
  • A supported browser
    • Internet Explorer 8 or higher
    • The latest version Firefox, Chrome, Safari

Here is a quick look at how it works:

  1. Launch the Command Center.
    Log in to your Rescue account. Click Command Center on the My Account page or in the Administration Center.
  2. Choose a unit.
    Choose any Channel or Technician Group assigned to you, or a custom unit based on labels.
  3. Track performance indicators.
    You will see various performance and capacity related information about the chosen unit (such as capacity, waiting time, handling time, session count , service level).
  4. Receive alerts.
    Based on your alert settings, you get visual notification if the performance of the selected unit is out of the specified range.
  5. Monitor a technician's desktop

    Result: From the Command Center, you can directly monitor a technician's desktop.

What to do next:

For more information, see Monitoring Performance Data: The Command Center.

Article last updated: 27 September, 2022