The Command Center is a GoTo Rescue component that gives you a powerful tool for monitoring key performance indicators in your support organization. Use it to generate and analyze performance data to determine usage patterns, optimize resource allocation and identify problem areas in your organization.

1. Launch the Command Center.
   Log in to your Rescue account. Click Command Center on the My Account page or in the Administration Center.
2. Choose a unit.
   Choose any Channel or Technician Group assigned to you, or a custom unit based on labels.
3. Track performance indicators.
   You will see various performance and capacity related information about the chosen unit (such as capacity, waiting time, handling time, session count , service level).
4. Receive alerts.
   Based on your alert settings, you get visual notification if the performance of the selected unit is out of the specified range.
5. Monitor a technician's desktop

   Result: From the Command Center, you can directly monitor a technician's desktop.