Adding LogMeIn Rescue to the Autotask AXN LiveLinks Catalog
The LogMeIn Rescue Post to URL functionality sends data from a LogMeIn Rescue session to a web service that relays the data to the Autotask API. The Autotask API then inserts the data into the ticket in Autotask.
- Install the LogMeIn Rescue LiveLink in the AXN LiveLinks Catalog
- Configure LiveLink
- Test LiveLink
- LogMeIn Rescue API for Autotask
Task One: Install the LogMeIn Rescue LiveLink
Install the LogMeIn Rescue LiveLink to access LogMeIn Rescue features from Autotask.
- Log in to your Autotask account as an administrator.
- Select .
- In LiveLinks Designer, select Explore the AXN Live Links Catalog.
- Search for LogMeIn Rescue in the extension catalog.
- Right-click RescuePIN and select Install LiveLink.
To Install LiveLink, the administrator must select
.Task Two: Configure the LogMeIn Rescue LiveLink
Configure the LogMeIn Rescue PIN generation in Autotask.
Task Three: Add LogMeIn Rescue Credentials to Autotask Profile
You must add your LogMeIn Rescue username and password to your Autotask profile.
Task Four: Test the LogMeIn Rescue LiveLink
Test the button that generates a PIN code in Autotask after configuration.
Be sure to add your GoTo LogMeIn Rescue credentials to Autotask before completing this task! Task Three: Add LogMeIn Rescue Credentials to Autotask Profile
- Select a ticket in Autotask.
- Click .
Results: A generated Rescue PIN code should be similar to the following:
Task Five: Set up a Ticket Queue in Autotask
To select the location for automatically created LogMeIn Rescue Support session tickets, name your queue "LogMeIn Rescue" or "LogMeIn Rescue". Otherwise, the default ticket queue will be used.
Task Six: Set up the LogMeIn Rescue API for Autotask
Configure the LogMeIn Rescue Administration Center to use the LogMeIn Rescue API for sending post-session details to Autotask.
- Log in to your GoToLogMeIn Rescue account and go to the LogMeIn Rescue Administration Center.
- Select a Technician Group on the Organization Tree.
- On the Settings tab, go to the Exporting session data section.
- Enter the following URL to the Post session details to URL when session is ended by technician field: https://secure.logmeinrescue.com/integration/autotask/atinsert.aspx.
- Select Post Session Details as HTML Form parameters.
- Click Save.