You can send a predefined reply to a customer at any time during an active session.

1. On the Chat console, click the Predefined Reply button.
   

   Result: A menu is displayed showing all available predefined replies.

2. Select the predefined reply you want to send to the customer.

   Result: The text of the selected reply appears in the Chat box.

3. Optional: edit the text.
4. Press Enter or click the Send button.

   Result: The reply is sent to the customer.

You can send a predefined URL to a customer at any time during an active session.

1. On the Chat console, click the Push URL button.
   

   Result: A menu is displayed showing all available predefined URLs.

2. Select the predefined URL you want to send to the customer.

   Result: The text of the selected reply appears in the Chat box.

3. Optional: edit the text.
4. Press Enter or click the Send button.

   Result: The URL opens in the customer's default browser.

You can learn from this article how to add an individual predefined reply or URL.

1. From the Tools menu, select Manage Predefined Replies.

   Result: The Manage Predefined Replies tab is displayed in the Technician Console workspace.

2. On the Predefined Replies or Predefined URLs tab, click Add New.

   Result: The Add New Predefined Reply form is displayed.

3. Give the reply or URL a short Name.
4. Type the text of the reply or the URL in the Content box.

   Result: All content is text only. Formatting is not available.

   Note: You can also enter an FTP address.

5. Click Save.

An administrator or technician can create a set of standard replies and URLs and then export them to an XML file. Other technicians will then be able to import the replies and URLs into their own Technician Console.

1. Create a set of predefined replies and URLs.
2. From the Tools menu, select Manage Predefined Replies.

   Result: The Manage Predefined Replies tab is displayed in the Technician Console workspace.

3. On the Manage Predefined Replies tab, click the Import/Export tab.
4. Click Export.

   Result: The Save As dialog box is displayed with replies.xml in the File name field.

5. Choose a location where you would like to save replies.xml.

   Result: You should choose a location accessible to other members of your organization.

   Remember: Files saved/exported during a session are available at Users/[username]/Library/Application Support/GoTo-LogMeIn Rescue/Bottles/GoToLogMeIn Rescue/drive_c/users/crossover/My Documents

6. Click Save

   Result: Your replies and URLs are saved as an XML file.

An administrator or technician can create a set of standard replies and export them to XML. Follow this procedure to import the replies XML file into your own Technician Console.

1. From the Tools menu, select Manage Predefined Replies.

   Result: The Manage Predefined Replies tab is displayed in the Technician Console workspace.

2. On the Manage Predefined Replies tab, click the Import/Export tab.
3. Click Import.

   Result: The Open dialog box is displayed.

4. Locate the xml file and click Open.

   Result: The replies are added to your list of predefined replies.