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About Rescue

    Rescue is used to provide instant remote support to customers and employees. With Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software.

    • Increase first call resolution. Multi-session handling, Instant chat, technician collaboration and more help reduce escalations to level 2 support and solve more issues on the first call.
    • Decrease average call handle times. Advanced diagnostic, collaboration and reporting tools accelerate problem identification and resolution.
    • Reduce costly device returns. Diagnostic tools, device history and remote device configuration help technicians resolve more issues remotely and reduce unnecessary returns.

    To purchase subscriptions or sign up for a free trial or demo, go to the Rescue website at

    Article last updated: 5 January, 2023