Rescue is used to provide instant remote support to customers and employees. With Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software.
- Increase first call resolution. Multi-session handling, Instant chat, technician collaboration and more help reduce escalations to level 2 support and solve more issues on the first call.
- Decrease average call handle times. Advanced diagnostic, collaboration and reporting tools accelerate problem identification and resolution.
- Reduce costly device returns. Diagnostic tools, device history and remote device configuration help technicians resolve more issues remotely and reduce unnecessary returns.
To purchase subscriptions or sign up for a free trial or demo, go to the Rescue website at https://www.logmeinrescue.com/.