HELP FILE

About Customer User Rights During Remote Control

    This article gives guidance to Rescue technicians.

    When you access a customer's computer, you inherit the customer's user rights. As a result, you may encounter support scenarios where the user of the remote device does not have the rights you need to fully support the machine.

    To overcome this problem, you can run the Rescue Applet as a Windows System Service Local System account or Mac OS X daemon.

    The following table helps clarify when this feature is useful.

    Customer's Operating System Customer's Rights
    Windows 7, Vista, Server 2008 Administrator, with User Account Control (UAC) activated
    Windows 7, Vista, Server 2008 Non-administrator
    Windows NT-based Administrator, but you want to switch users without losing the active session
    Windows NT-based Non-administrator
    Mac OS X Administrator, but you want to switch users without losing the active session.
    Mac OS X Non-administrator