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About Click2Fix

This article gives guidance to Rescue technicians.

The Click2Fix tab gives technicians a set of tools for analyzing and resolving the most commonly encountered issues faced by mobile customers.

The agent's Technician Group must have permission to use Click2Fix for mobile.

The Click2Fix tab opens by default for each session with a mobile device

Widget Notes
Info and Alert Bar The blue Info Bar shows basic device info (manufacturer, device model, phone number).

The red Alert Bar highlights important issues or action items. For example, battery information, flagged applications, or out-of-date firmware.

Detect flagged apps: Upon connection to an Android or BlackBerry, the Technician Console will automatically check for unwanted or missing apps according to parameters set in an XML uploaded by an administrator.

Detect out-of-date firmware: Upon connection to an Android or BlackBerry, the Technician Console will automatically check a device's firmware according to OS properties defined in a file uploaded by an administrator. The file can also contain a URL to current firmware.

Mobile Network with APN settings transfer View mobile network info.

For Android, BlackBerry and iOS, you can also click Network setup to send predefined APN settings to the customer's device. Available settings are set by an administrator.

System For Android, BlackBerry, and iOS, you can view basic information about the customer's device. Exact information may vary by platform and device. For example:
  • System version
  • Baseband number
  • Build number
  • Internal storage
  • SD Card
  • IMEI
Web Shortcuts For Android, BlackBerry, and iOS, you can push icons that give the customer access to web content from their home screen. Available shortcuts are set by an administrator.
Battery For Android, BlackBerry, and iOS, you can view battery details.
For Android and BlackBerry, push settings that help optimize battery usage on the customer's device. Settings can include the following:
  • Switch off Wi-Fi
  • Switch off Bluetooth
  • Switch off GPS
  • Change brightness settings
  • Change display timeout settings
Connections

For Android, BlackBerry, and iOS, you can view a device's Bluetooth, GPS, and Wi-Fi connections.

For Android and BlackBerry, you can also manage a device's Bluetooth, GPS, Wi-Fi connections.

Device View View the screen of supported devices (aslo known as Remote View). Zoom in to draw on the screen. This is also where remote control can be launched for supported devices.
QuickNav For Android, you can jump to specific destination on the customer’s mobile device.
Direct URL For Android, BlackBerry, and iOS, you can send customers predefined or custom URLs, which automatically open on the device.
Email For Android, you can view configuration information about the email accounts configured in the default email app of the customer's device. You can also add new accounts.

For iOS, you can add new email accounts to the default email app of the customer's device.

Applications For Android, you can view and manage missing or unwanted (flagged) applications.
Processes For Android, you can view processes and applications running on the device, and see how much memory they are using. You can also kill selected processes and running applications.
Remember: The exact features you can use and actions you can take depend on permissions granted by a Rescue administrator. If a specific widget is inactive (grayed-out), you may not have permission to use it.
Article last updated: 27 September, 2022