When an agent belonging to an account for which session recording is enabled starts a Rescue Live Guide shared browsing session, session recording automatically begins.

Recording stops when the session ends.

Note: Rescue Live Administrators have access to all the recordings created during sessions conducted by any agent of their organization, while agents can only see recordings created during their own shared browsing sessions.

Soon after the recorded session ends, the session recording becomes available in the Recording field of the Reporting tab of the Rescue Live Guide Agent Web Console.

To stream the recording, hover over the recording you want to play, and click the PLAY icon.