Working with Recordings
Rescue Live Guide can optionally make a recording of all on-screen activity during a Rescue Live Guide session and store it in the cloud.
Creating Session Recordings
When an agent belonging to an account for which session recording is enabled starts a Rescue Live Guide shared browsing session, session recording automatically begins.
Recording stops when the session ends.
Playing Session Recordings
Soon after the recorded session ends, the session recording becomes available in the Recording field of the Reporting tab of the Rescue Live Guide Agent Web Console.
To stream the recording, hover over the recording you want to play, and click the PLAY icon.