Agents need to use a supported browser and make sure the web resources listed below are accessible from their network.

Browser Requirements

Desktop

The latest version of Chrome, Firefox, Safari, or Microsoft Edge based on Chromium is recommended.

Mobile/Tablet

iOS

The latest version of Safari is recommended.

Android

The latest version of Chrome is recommended.

Network Requirements

From both the support agent's and the customer's network, the following web resources need to be accessible:

• *.console.logmeinrescue.com.
• *.remoteview.logmein.com
• turn.console.gotoassist.com
• For networks explicitly filtering outbound destination ports and protocols, the following ports are used on Rescue Live Lens side:
  15000 (UDP traffic) and/or 443 (TCP traffic) for Rescue Live Lens media sessions.

  Note: If the network doesn't support fallback to 443, UDP 15000 is required.

  Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the Rescue Live Lens support experience.

Important: The use of IP ranges instead of domain names for the firewall configuration is discouraged unless absolutely necessary because our IP ranges and those of our provider networks need to be periodically audited and modified, thus creating additional maintenance for your network. If URL allowlisting is not feasible, refer to the list of IP address below.

US East (N. Virginia)

• 54.227.77.39
• 54.204.126.154
• 50.17.158.207
• 3.230.232.226
• 52.54.244.43
• 54.146.34.187

US West (Oregon)

• 54.185.112.207
• 52.13.255.230
• 44.232.77.24
• 44.229.217.227
• 54.189.249.52
• 52.35.84.247

Europe (Frankfurt)

• 3.122.32.27
• 18.158.218.2
• 18.158.121.211
• 52.28.148.85

Asia Pacific (Singapore)

• 175.41.141.140
• 54.255.100.96
• 18.140.137.139
• 54.255.48.58

IP Addresses of the EU-only Environment

• 18.198.174.137
• 18.198.147.201
• 18.192.225.252
• 18.198.176.236