HELP FILE

What Can the Customer Do?

During a Rescue Live Lens session, the customer can perform the following actions.

Exit
The customer can end the session at any time during the session by tapping the Exit icon.
Pause streaming
The customer can pause streaming at any time during the session.
Important: When the customer taps the Pause streaming icon, only the camera stream is stopped, the session stays active in the Agent Web Console.
Mute/Unmute audio
The customer can mute their microphone at any time during a session by tapping the Mute/Unmute audio icon.
Important: The audio connection is automatically muted in case of an incoming call to the customer's device.