What Can the Customer Do?
During a Rescue Live Lens session, the customer can perform the following actions.
The customer can end the session at any time during the session by tapping the Exit icon.
- Pause streaming
The customer can pause streaming at any time during the session.
Important: When the customer taps the Pause streaming icon, only the camera stream is stopped, the session stays active in the Agent Web Console.
- Mute/Unmute audio
The customer can mute their microphone at any time during a session by tapping the Mute/Unmute audio icon.
Important: The audio connection is automatically muted in case of an incoming call to the customer's device.