HELP FILE
What Can the Customer Do?
During a Rescue Live Lens session, the customer can perform the following actions.
- Exit
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The customer can end the session at any time during the session by tapping the Exit icon.
- Pause streaming
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The customer can pause streaming at any time during the session.
Important: When the customer taps the Pause streaming icon, only the camera stream is stopped, the session stays active in the Agent Web Console.
- Mute/Unmute audio
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The customer can mute their microphone at any time during a session by tapping the Mute/Unmute audio icon.
Important: The audio connection is automatically muted in case of an incoming call to the customer's device.
- Flashlight On/Off
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When working in a dark environment, the customer can tap this button to turn their device's flashlight on/off.
Restriction: This feature is only available on Android devices equipped with a flashlight.
Currently, control of the flashlight may not be available on a limited number of Android devices having multiple cameras.