How to Set Channel Sessions to Transfer Automatically
Reduce customer waiting time for channel-based sessions by automatically transferring waiting sessions to another channel. Set the amount of time to wait before initiating a transfer to the selected receiving channel. The actual transfer may take up to an additional 90 seconds to complete.
Results: From the technician perspective, the status of any automatically transferred session will be shown as Outgoing in the original channel queue and Incoming in the receiving queue.