Agent Browser and Network Requirements Customer System Requirements What is Rescue Live Lens?

Starting a Rescue Live Lens Session What Can the Agent Do? What Can the Customer Do? Working with Recordings

How to Manage Session Recording Permission How to Import Agents from a File About the Organization Tree How to Add an Agent How to Allow Agents to Use Rescue Live Lens How to Create an Agent Group (Technician Group) Working with Recordings (Admin) Working with Reporting (Admin)