Agent browser and network domain requirements
Agents need to use a supported browser and make sure the web resources listed below are accessible from their network.
Browser Requirements
- Desktop
- The latest version of Chrome, Firefox, Safari, or Microsoft Edge based on Chromium is recommended.
- Mobile/Tablet
-
- iOS
- The latest version of Safari is recommended.
- Android
- The latest version of Chrome is recommended.
Required Domains
Warning: SSL inspection MUST be disabled for all whitelisted Rescue URLs to ensure proper functionality.
| Domain | Description | Port |
|---|---|---|
| *.console.logmeinrescue.com | Live Lens console and administration interface | 443 (TCP traffic) |
| *.remoteview.logmein.com | Global, next-gen media traffic | 15000 (UDP traffic) or 443 (TCP traffic) |
| *.turn.console.gotoassist.com | TURN Server for next-gen media, Global specific region | 3489 (UDP traffic) and 443 (TCP traffic) |
Note: It is recommended to use wildcard rules whenever possible while allowlisting or blocking any GoTo services on your network as sub-domains of the domains listed above are included. Also, the client-to-host connection uses peer-to-peer connections, encrypted within a 256-bit AES tunnel. The services themselves communicate using port 443 (HTTPS/SSL) and port 80, so no additional ports need to be opened within a firewall.
Note: No TCP traffic passes through addresses marked as "DNS lookup only". The applet performs name resolution using customer DNS servers to determine the appropriate datacenter and gateway.
Article last updated: 23 May, 2025