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Working with Unattended Computers

This article gives guidance to Rescue technicians.

Unattended access allows a technician to connect to a remote computer when no user is present.

Technicians are often unable to resolve an issue during a single Rescue session; the job may be too big, or the customer may need his computer. The technician and customer could theoretically arrange a time for a second session, but it is more practical for the technician to continue work later – at a time more convenient for all – even when the customer is not present.

Article last updated: 27 September, 2022