HELP FILE

Why do I get a 'Queue retrieval communication error' while using Rescue Technician console?

    This issue is triggered by the browser which installs updates automatically by default for its plugins/extensions - this update can corrupt the ActiveX control that comprises the Rescue Technician Console. This is stored as a temporary Internet file in your browser.

    Internet Explorer

    1. Go to Tools > Manage Addons.
    2. Choose to show All Addons.
    3. Then double-click and remove the Rescue Technician Console control.

    If you get an access denied message, restart IE and try again.

    Firefox

    1. Go to Tools > Add-ons.
    2. Click on the Extensions tab.
    3. Uninstall the Rescue Technician Console.