HELP FILE

What's New in LogMeIn Rescue?

Read our release notes about the latest features and improvements.

Rescue Website - November 12, 2020

New:

The Technician monitoring feature can be toggled to be enabled or disabled on a company level on the Global Settings tab of the Rescue Administration Center.

Rescue Website - November 4, 2020

New:

Mac support in the unattended wizard
The Apple Mac PKG file option is also selectable when creating unattended installer packages in the wizard.

Improved:

  • Newly created unattended access computers are listed under the respective technician group by default.

Rescue Website - September 24, 2020

New:

Enterprise PIN Page Restriction
The Rescue enterprise PIN entry page now only accepts PIN codes generated by technicians who belong to Rescue enterprise companies. The normal Rescue PIN entry page still supports both enterprise and non-enterprise customers.

Improved:

  • Rescue Administrators can now use the Access Wizard to create MSI installers to set up Unattended Access on multiple computers (earlier restricted to Master Account Holders and Master Administrators).

    For detailed information, see Setting up Unattended Access on Multiple Computers (Access Wizard).

  • Fixed an issue where sometimes password reset emails were not sent.

Rescue Website - September 17, 2020

New:

Hide Post Session URLs

Master Administrators can now force Administrators to click a dedicated button to see or modify session data URLs in the Exporting session data section of the Admin Center Settings tab. Viewing or modifying the URLs will be recorded in the Audit Report log. This feature protects sensitive information (such as, username, password, API key) provided in the URLs, and allows companies to track which user viewed or modified these values.

For information about setting up this feature, see How to Hide Post Session URLs.

Rescue Website and Applet (Windows) - September 2, 2020

Rescue Applet - Windows v. 7.14.425.2312
Rescue Applet - Windows Instant Chat v. 7.14.425.2312

New:

Unattended MSI Wizard
By using the Access Wizard, Rescue customers can conveniently mass-deploy the Unattended Access service to multiple devices. Once the installer is deployed, Rescue Administrators can manage the machines associated with each MSI they created.

For detailed information, see Setting up Unattended Access on Multiple Computers (Access Wizard).

Rescue Applet (Windows) - July 8, 2020

Rescue Applet - Windows v7.14.423.2309
Rescue Applet - Windows Instant Chat v7.14.423.2309

Improvements and fixes

Besides several general improvements, this release features the following new fix.
  • Fixed an issue where CPU usage on the customer's computer spiked after the technician sent a request for system information during an unattended session.

Rescue Technician Console (Next) (Windows) - June 12, 2020

Rescue Technician Console, Browser v7.12.3359
Rescue Technician Console, Desktop App (Windows) v7.12.3359

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

Improvements and fixes

  • The Rescue Technician Console can now detect Instant Chat disconnection in much shorter time, especially on networks operating with low bandwidth.
  • For the Connect on LAN feature, earlier versions of the Technician Console needed Remote Service Registry access enabled on the target machine, which some system administrators considered a security risk. The new Technician Console connects to on-LAN computers by using Windows Management Instrumentation without accessing Remote Registry. If this new method fails, the Technician Console can fall back to the old way of working.
  • Fixed an issue where the technician's mouse movement was sometimes delayed on the customer's screen.

Rescue Applet (Windows and Mac) - March 12, 2020

Rescue Applet - Windows v7.14.420.2233
Rescue Applet - Windows Instant Chat v7.14.420.2233
Rescue Applet - Mac v7.13.422.380
Rescue Applet - Mac Instant Chat v7.13.422.380

Improvements and fixes

Besides several general improvements, this release features the following new fixes.

  • Fixed an issue where it was impossible to remote control Macs that were using macOS 10.15 (Catalina).
  • Fixed an issue where the Rescue Applet was unable to launch scripts deployed from the Technician Console on the customer's computer.

Rescue Technician Console and Applet (Windows and Mac) - February 20, 2020

Rescue Technician Console Desktop App v7.12.3351
Rescue Applet - Windows v7.14.420.2230
Rescue Applet - Windows Instant Chat v7.14.420.2230
Rescue Applet - Mac v7.13.421.376
Rescue Applet - Mac Instant Chat v7.13.421.376

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

New

Rotate Left/Rotate Right
Using the new Rotate Left/Rotate Right buttons in the Technician Console during a Remote View or Remote Control session supporting an iOS device, technicians can switch between landscape and portrait modes.
Web Content Accessibility Guidelines Support
This release of the LogMeIn Rescue Windows Applet improves accessibility of these components to meet Web Content Accessibility Guidelines (WCAG) standards making them more perceivable, operable, and understandable to all users by introducing the following improvements.
  • Nvda and JAWS screen reader support
  • Windows high contrast mode support
  • Tab navigation support

Improvements and fixes

  • Fixed a UI issue that occurred when the language of the Technician Console was set to Japanese.
  • Improved permission handling when the customer joins a session from a Mac using macOS 10.15 (Catalina).

Rescue Technician Console and Applet (Mac) - December 3, 2019

Rescue Technician Console for Mac Desktop App v7.12.3334-64
Rescue Applet - Mac v7.13.420.349
Rescue Applet - Mac Instant Chat v7.13.420.349

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

New

The Rescue Technician Console for Mac is now compatible with macOS Catalina (10.15).

Note: This version of the Rescue Technician Console for Mac supports OS X 10.12 (Sierra) and above. Users on OS X 10.11 (El Capitan) should download the Technician Console Desktop App (Previous) (Mac).

Rescue Applet (Mac) - October 3, 2019

Rescue Applet - Mac v7.13.419.338
Rescue Applet - Mac Instant Chat v7.13.419.338

New

64-bit Support
The Rescue Applet for Mac now supports 64-bit macOS.
Dark Mode Support
The Rescue Applet for Mac now supports dark mode in macOS.
Catalina Support
The Rescue Applet for Mac is now compatible with macOS 10.15 Catalina.

Improvements and fixes

  • Fixed an issue where the Applet would intermittently crash when trying to open the post-session customer survey in the customer's default browser.
  • Fixed an issue that did not allow technicians to disable the customer's wallpaper during a remote control session supporting a Mac running macOS Mojave.

Rescue Applet (Windows) - June 13, 2019

Rescue Applet - Windows v7.11.417.2117
Rescue Applet - Windows Instant Chat v7.11.417.2117

New

Run Event Triggered Script
Administrators can now configure an embedded script to run after specified session events by selecting Run event triggered script in the Configure Embedded Script section on the Resources tab of the Administration Center.

Rescue Website - May 9, 2019

New

Dedicated SAML (SSO) Login Page
Rescue users utilizing the SAML (SSO) login method can now easily log in on a dedicated SAML (SSO) login page.
Technician Status and Administrator Status Reports
Administrators can use the new Technician Status and Administrator Status reports to retrieve data for the selected member(s), including status (active/inactive), the version of Technician Console used, last login time, and the member’s organization group membership. These reports can be run from the Reports tab of the Administration Center, and respectively retrieve data for:
  • Technicians (Global level), a Technician Group, or an individual technician
  • Master Administrators, an individual Master Administrator, Administrators, or an individual Administrator

Rescue Website - March 21, 2019

New

Synchronize Rescue Technician Groups with Active Directory User Groups

Master Account Holders can import Active Directory users as Rescue technicians into their organization. Key user data in Rescue will be automatically updated when those change in Active Directory.

The related setup can be initiated in the Rescue Admin Center, under Global Settings > Active Directory Synchronization.

Improvements and fixes

This release introduces various minor fixes and improvements.

Rescue Website - March 7, 2019

New

Import Technicians from a File
By clicking Import technicians on the Rescue My Account page, Master Administrators can upload a CSV or JSON file to import technicians "in bulk" to a selected Technician Group.

Rescue Technician Console (Windows) - October 9, 2018

Rescue Technician Console, Browser v7.12.3325
Rescue Technician Console, Desktop App (Windows) v7.12.3325

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

New

Windows 10 Support
This version of the Rescue Technician Console is compatible with Windows 10, Build 1809.

Improvements and fixes

Besides several minor stability improvements, this release features the following fixes:

  • Fixed an issue where the Technician Console crashed when the technician started sharing their screen more than once during a session, and the Technician Console was set to use a proxy auto-configuration (PAC).
  • Fixed an issue where technicians were intermittently unable to send chat messages to the customer.
  • Fixed an issue where a Channel session started automatically due to the relevant setting in the Rescue Administration Center (Settings tab>Session management (Channel)>Auto-start waiting sessions) was automatically moved into focus in the Technician Console causing the technician to lose focus on the session they were working on when the auto-started session became active.

Rescue Applet (Windows) - October 5, 2018

Rescue Applet - Windows v7.11.416.2112
Rescue Applet - Windows Instant Chat v7.11.416.2112

New

Windows 10 Support

This version of the Rescue Windows Applet is compatible with Windows 10, Build 1809.

Azure Active Directory Support
The Rescue Windows Applet now supports connection to the Azure Active Directory needed for restarting the Applet as a Windows System Service.

Rescue Technician Console for Mac - October 4, 2018

Rescue Technician Console Desktop App (Mac) v7.12.3332-62

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

New

Technician Console SSO Login
Rescue technicians with a Single Sign-On (SSO) ID can now start the Rescue Desktop Technician Console using any supported SSO authentication login method.
Mojave Support
The Rescue Technician Console Desktop App for Mac is now compatible with macOS Mojave (10.14).
64-bit Support
The Rescue Technician Console Desktop App for Mac has been upgraded to 64-bit to support upcoming macOS versions.

Rescue Applet (Windows) - August 23, 2018

Rescue Applet - Windows v7.11.415.2106
Rescue Applet - Windows Instant Chat v7.11.415.2106

Rescue Technician Console (Windows) and Maintenance - July 12, 2018

Rescue Technician Console, Browser v7.12.3318
Rescue Technician Console, Desktop App (Windows) v7.12.3318

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

This release features various fixes and improvements to the Rescue Technician Console (Windows), the Rescue website, and database.

Improvements and fixes

  • Resolved an issue where technicians were unable to perform a silent install of the Calling Card on a customer's computer.
  • Resolved an issue where no error message was displayed to Administrators of Rescue accounts using concurrent licensing when they tried to assign a mobile license to technicians when no mobile licenses were available for their account.

Rescue Website and Database (GDPR) - May 24, 2018

This release of the LogMeIn Rescue website and database makes Rescue compliant with the General Data Protection regulation (GDPR).

  • Rescue users can export their data using the Administration Center reporting functionality or the Rescue APIs.
  • Rescue users can remove their data stored by LogMeIn Rescue servers.
  • Remove all data connected to a support technician.
  • Remove all data connected to a support session, including personal data related and tied to their customers.

Through these functionalities, LogMeIn Rescue enables its users to meet the standards and requirements of GDPR.

Rescue Technician Console (Windows) - March 22, 2018

Rescue Technician Console, Browser v7.12.3306
Rescue Technician Console, Desktop App (Windows) v7.12.3306

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

Rescue Technician Console v7.12.3306 pre-released as an optionally downloadable upgrade on 7 December 2017 now becomes the default current version offering the following new features and enhancements.

New

Rescue Desktop Technician Console & Single Sign-On

Rescue technicians with a Single Sign-On (SSO) ID can now start the Rescue Desktop Technician Console using any supported SSO authentication login method.

Improvements and fixes

  • Fixed an issue where the Technician Console did not delete the local screen recording file after uploading it to the FTP server.
  • Fixed an issue where enabling/disabling CapsLock, NumLock, and Scroll Lock on a customer's computer did not work during a Remote Control session.
  • Fixed an issue related to how customers were allowed to click Accept in the Rescue Mac Applet EULA window. It is now in sync with the related Force scrolling to bottom setting in the Administration Center.

Rescue LogMeIn 123 (Calling Card for Windows 10S) - March 22, 2018

This release of the LogMeIn Rescue Calling Card is offered through the Microsoft Windows Store, thus making it available for Windows 10S.

Note: Due to a limited set of functionalities, we do not recommend running LogMeIn123 on any OS other than Windows 10S.

This version of the Rescue Calling Card has the following restrictions and limitations as a result of running on the customer’s machine as a Universal Windows Platform app, which cannot access Windows processes that require full administrator rights:

  • Channel sessions cannot be initiated. (Only private sessions are available.)
  • During Remote Control, the technician cannot access elevated processes that require full administrator rights on the customer's computer.
  • The File Manager (FM) feature requires customer permission. The technician can only perform FM actions for which the customer has user rights.
  • Rebooting is not available.
  • This version of the Calling Card cannot run as a Windows System Service.
  • Technicians cannot request a customer's Windows credentials during a session.
  • Technicians cannot deploy the standard Rescue Calling Card during a session initiated through this version of the Calling Card.
  • Technicians cannot share their screens with customers.
  • Technicians cannot deploy scripts to the customer's computer.
  • Technicians cannot run embedded scripts on the customer's computer.
  • Unattended Access is not available.
  • This version of the Calling Card does not provide UI customization options.

Rescue Calling Card v7.11.760 - January 25, 2018

When customers install a new Calling Card, they now get version 7.11.760 by default.

Improvements and fixes

  • Improved Error Code handling.
  • Improved rendition of the Rescue Applet on high-DPI 4K displays.
  • When run as a Windows System Service, the Rescue Applet can now be shut down faster.
  • The browser selector menu item (Settings > General > Web browser > Open links in the following web browser) has been removed from the Rescue Calling Card. All links clicked in the Calling Card Applet now open in the browser set as default in the customer's default browser.
  • The Rescue Calling Card Applet can now download Proxy Auto-Configuration files from URLs with HTTPS schema too (no longer restricted to the HTTP schema).
  • Fixed an issue where the Windows logon screen of the customer’s computer failed to appear in the Technician Console Remote Control window after rebooting or locking the customer’s computer with the Rescue Applet running as a Windows System Service.

Rescue Technician Console (Windows) - March 3, 2017

Rescue Technician Console, Browser v7.10.3058
Rescue Technician Console, Desktop App (Windows) v7.10.3058

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

Improvements and fixes

  • Improved Work Time calculation for reports.
  • Fix for pushing email settings to iOS devices.
  • Resolved an issue that made Ctrl+Backspace add a new character instead of deleting a word in the Technician Console chat box.
  • Resolved an issue that prevented technicians from selecting text in a document and copying it to the Technician Console chat box by drag and drop.
  • Resolved an issue that caused black rectangles to appear during the playback of screen recordings when the technician changed color quality during recording.
  • Resolved an issue in the Technician Console that prevented session data Post to URL after an initial posting error.
  • Restored proper functionality of spell checking in the Technician Console chat box. A single right-click on a misspelled word now yields suggestions.

Previous release notes

Click HERE to read previous release notes.