HELP FILE

Technician Console – At a Glance

    Technicians provide remote support using the Rescue Technician Console.

    Technicians can choose to run the Technician Console in a supported browser or as a desktop application.

    Key features:
    • Direct connection to the Customer via PIN code or emailed link
    • Desktop View and Remote Control, including Whiteboard
    • Detailed Session History & Notes
    • Chat Interface with Predefined Replies, URL Push, and File Transfer
    • Detailed System Diagnostics, including Reboot & Reconnect
    • Collaboration with internal or external technicians
    • Rescue Lens
    Note: A limited version of the Technician Console is used by unlicensed technicians during an external collaboration session.