HELP FILE

Supported Platforms for Instant Chat

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.
Platform Browser Instant Chat with Rescue Applet download Instant Chat without Rescue Applet download (Chat-only mode) Self-hosted Instant Chat
Windows Internet Explorer latest version Y Y Y
Firefox latest version Y Y Y
Google Chrome latest version Y Y Y
Safari latest version Y Y Y
Opera latest version Y Y Y
Android Safari on Android latest version N Y Y
Mac* Firefox latest version Y Y Y
Safari latest version Y Y Y
Opera latest version Y Y Y
Google Chrome latest version Y Y Y
iOS** Safari latest version (sample shown below) N Y*** Y

* Rescue Applet with Mac Instant Chat requires OS X 10.6 (Snow Leopard) and above.

** Tested on iPhone, iPod touch, and iPad

Note: When running Instant Chat as a hosted solution or using the Rescue Customer Survey, customers using Safari 3.0 may experience usability issues when visiting your site.

*** Technicians can push device configuration files to an iPhone (OS 2.0+) during Instant Chat

Note: Instant Chat may function on additional Safari-based, Opera-based, and MSIE 6-based mobile browsers. We encourage you to perform tests in a controlled environment based on your organization's needs.
Figure 1. Sample iPhone Instant Chat
Figure 2. Sample iPhone Customer Survey
Figure 3. Sample Palm® Pre™ Instant Chat
Figure 4. Sample Palm® Pre™ Customer Survey
Figure 5. Sample iPad Instant Chat