Supported Platforms for Instant Chat

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

You can learn from this article about the supported platforms for instant chat.

Platform	Browser	Instant Chat with Rescue Applet download	Instant Chat without Rescue Applet download (Chat-only mode)	Self-hosted Instant Chat
Windows	Internet Explorer latest version	Y	Y	Y
	Firefox latest version	Y	Y	Y
	Google Chrome latest version	Y	Y	Y
	Safari latest version	Y	Y	Y
	Opera latest version	Y	Y	Y
Android	Safari on Android latest version	N	Y	Y
Mac*	Firefox latest version	Y	Y	Y
	Safari latest version	Y	Y	Y
	Opera latest version	Y	Y	Y
	Google Chrome latest version	Y	Y	Y
iOS**	Safari latest version (sample shown below)	N	Y***	Y

* Rescue Applet with Mac Instant Chat requires OS X 10.6 (Snow Leopard) and above.

** Tested on iPhone, iPod touch, and iPad

Note: When running Instant Chat as a hosted solution or using the Rescue Customer Survey, customers using Safari 3.0 may experience usability issues when visiting your site.

*** Technicians can push device configuration files to an iPhone (OS 2.0+) during Instant Chat

Note: Instant Chat may function on additional Safari-based, Opera-based, and MSIE 6-based mobile browsers. We encourage you to perform tests in a controlled environment based on your organization's needs.