HELP FILE

Supported Platforms for Instant Chat

Platform Browser Instant Chat with Rescue Applet download Instant Chat without Rescue Applet download (Chat-only mode) Self-hosted Instant Chat
Windows Internet Explorer latest version Y Y Y
Firefox latest version Y Y Y
Google Chrome latest version Y Y Y
Safari latest version Y Y Y
Opera latest version Y Y Y
Android Safari on Android latest version N Y Y
Mac* Firefox latest version Y Y Y
Safari latest version Y Y Y
Opera latest version Y Y Y
Google Chrome latest version Y Y Y
iOS** Safari latest version (sample shown below) N Y*** Y

* Rescue Applet with Mac Instant Chat requires OS X 10.6 (Snow Leopard) and above.

** Tested on iPhone, iPod touch, and iPad

Note: When running Instant Chat as a hosted solution or using the Rescue Customer Survey, customers using Safari 3.0 may experience usability issues when visiting your site.

*** Technicians can push device configuration files to an iPhone (OS 2.0+) during Instant Chat

Note: Instant Chat may function on additional Safari-based, Opera-based, and MSIE 6-based mobile browsers. We encourage you to perform tests in a controlled environment based on your organization's needs.
Figure 1. Sample iPhone Instant Chat
Figure 2. Sample iPhone Customer Survey
Figure 3. Sample Palm® Pre™ Instant Chat
Figure 4. Sample Palm® Pre™ Customer Survey
Figure 5. Sample iPad Instant Chat