Integration of Rescue and Zendesk
The LogMeIn Rescue app in Zendesk lets agents start a remote session from a Zendesk ticket and capture the session's details in the ticket afterwards.
To use the LogMeIn Rescue app in Zendesk, you must have a valid LogMeIn Rescue license or trial account.
- While corresponding with a customer through a ticket or over the phone, a support technician decides to start a remote session with the customer to troubleshoot the problem.
- From the ticket in Zendesk, the technician generates and sends a link and a PIN code to the customer to start the remote session.
- The technician provides remote support to the customer. The technician can view information about the Zendesk ticket in the LogMeIn interface during the session.
- When the remote session ends, details about the session are added to the Zendesk ticket.