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Allow Freshdesk agents to provide remote support using Rescue, with all customer and session details logged into Freshdesk.

1. In Freshdesk, go to Admin panel > Integrations > LogMeIn Rescue.

   Result: The LogMeIn Rescue settings page is displayed.

2. In Freshdesk on the LogMeIn Rescue settings page, enter your Company ID. Here's how to find your Company ID:
   1. Go to LogMeIn Rescue and open the Administration Center.
   2. In the Administration Center, go to Global Settings.
   3. Your Company ID is located under Single Sign-On in the section called ASP.Net C# server side example hosted by customer.

   

   Result:

3. In Freshdesk on the LogMeIn Rescue settings page, enter your SSO Password. Here's how to set your SSO Password:
   1. Go to LogMeIn Rescue and open the Administration Center.
   2. In the Administration Center, go to Global Settings.
   3. Set your SSO password under Single Sign-On in the field Enter new SSO password.

      

4. In Freshdesk on the LogMeIn Rescue settings page, once you have entered your Company ID and SSO Password, click Enable.

   Result: The LogMeIn Rescue widget appears below the ticket sidebar on the Ticket Details page.

   Note: For each technician who will use the Rescue widget, be sure to activate Single Sign-On in the LogMeIn Rescue Administration Center. Otherwise the widget will not appear!
   
   

5. Set Rescue to export session data to Freshdesk upon session end. Here's how:
   1. Go to LogMeIn Rescue and open the Administration Center.
   2. In the Administration Center, select a Technician Group and go to Settings > Exporting Session Data > Post session details to URL when session is ended by technician..
   3. Enter the following URL: {FreshdeskURL}/integrations/logmein/rescue_session

      Be sure to include http or https in your {FreshdeskURL}!