Integration of Rescue and Freshdesk
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Allow Freshdesk agents to provide remote support using Rescue, with all customer and session details logged into Freshdesk.
What to do next:
To take advantage of the integration, a Freshdesk agent clicks on New Remote Session to generate a new PIN code and copy instructions to the ticket.
Login error? Make sure you assign the ticket to the help desk agent currently requesting the PIN code.

Article last updated: 27 September, 2022