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Integration of Rescue and Agiloft

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    Integration of Rescue with Agiloft support desk allows Agiloft support professionals to combine their ticketing system with Rescue's remote support capabilities.

    Agiloft technicians can generate session PIN codes directly from the Agiloft interface and log in remotely to customers' computers. Once the support session has ended, detailed information is sent from the Rescue Technician Console to an Agiloft Support Case record.

    For details and step-by-step instruction, see the Rescue by GoTo Integration Guide (pdf).