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How to View the Customer's Computer in Fullscreen Mode

This article gives guidance to Rescue technicians.

In Fullscreen Mode the customer's display covers the technician's entire display. Fullscreen mode gives you the most realistic "as if you were there" experience.

  • On the Remote Control toolbar, click the Fullscreen button.
    Full Screen

    Result: The GoTo interface is minimized and the host computer's display appears on your entire screen. Only the Remote Control toolbar remains visible.

  • To exit fullscreen mode, click the Fullscreen button again.
What to do next:
Tip: To keep the toolbar visible, click the Pin icon on the Fullscreen version of the Remote Control toolbar.
Tip: To see the Chat Panel without having to toggle between windows, click the Show chat window button.
Article last updated: 27 September, 2022