HELP FILE

How to View Battery and Power Consumption Information for a Mobile Device

The agent's Technician Group must have permission to view system information.

The session must be Active.

  1. On the System Info tab, click Dashboard.
    The system info Dashboard is displayed.
  2. Click Request Information to retrieve data from the customer's device.
    The customer may be prompted to accept or decline your request.
  3. The following view-only information is available, depending on the customer's operating system.

      Android BlackBerry Apple iOS
    Battery Information Yes Yes Yes
    Power source Yes Yes Yes
    Charge status Yes Yes Yes
    Power remaining / Lifetime Yes Yes Yes
    Voltage Yes Yes No
    Current Battery Drain No No No
    Average Battery Drain No No No
    Temperature Yes Yes No
    Chemistry Yes No No
    Backup charge status No No No

Related Click2Fix Widgets:
  • Battery Widget