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How to View Battery and Power Consumption Information for a Mobile Device

This article gives guidance to Rescue technicians.

You can learn from this article how to view battery and power consumption information for a mobile device.

Before you begin:

The agent's Technician Group must have permission to view system information.

The session must be Active.

  1. On the System Info tab, click Dashboard.

    Result: The system info Dashboard is displayed.

  2. Click Request Information to retrieve data from the customer's device.

    Result: The customer may be prompted to accept or decline your request.

  3. The following view-only information is available, depending on the customer's operating system.
    Android Apple iOS
    Battery Information Yes Yes Chat session type only!
    Power source Yes Yes Chat session type only!
    Charge status Yes Yes Chat session type only!
    Power remaining / Lifetime Yes Yes Chat session type only!
    Voltage Yes No
    Current Battery Drain No No
    Average Battery Drain No No
    Temperature Yes No
    Chemistry Yes No
    Backup charge status No No
What to do next:
Related Click2Fix Widgets:
  • Battery Widget
Article last updated: 10 July, 2023