HELP FILE

How to View Battery and Power Consumption Information for a Mobile Device

    This article gives guidance to Rescue technicians.

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    1. On the System Info tab, click Dashboard.

      Result: The system info Dashboard is displayed.

    2. Click Request Information to retrieve data from the customer's device.

      Result: The customer may be prompted to accept or decline your request.

    3. The following view-only information is available, depending on the customer's operating system.

      Android Apple iOS
      Battery Information Yes Yes Chat session type only!
      Power source Yes Yes Chat session type only!
      Charge status Yes Yes Chat session type only!
      Power remaining / Lifetime Yes Yes Chat session type only!
      Voltage Yes No
      Current Battery Drain No No
      Average Battery Drain No No
      Temperature Yes No
      Chemistry Yes No
      Backup charge status No No

    Related Click2Fix Widgets:
    • Battery Widget