You can learn from this article how to view battery and power consumption information for a mobile device.

1. On the System Info tab, click Dashboard.

   Result: The system info Dashboard is displayed.

2. Click Request Information to retrieve data from the customer's device.

   Result: The customer may be prompted to accept or decline your request.

3. The following view-only information is available, depending on the customer's operating system.

   	Android	Apple iOS
   Battery Information	Yes	Yes Chat session type only!
   Power source	Yes	Yes Chat session type only!
   Charge status	Yes	Yes Chat session type only!
   Power remaining / Lifetime	Yes	Yes Chat session type only!
   Voltage	Yes	No
   Current Battery Drain	No	No
   Average Battery Drain	No	No
   Temperature	Yes	No
   Chemistry	Yes	No
   Backup charge status	No	No