How to use the File Manager with a remote Linux customer device?
Use the File Manager to easily and securely transfer files between your computer and the customer's Linux device
- In the Technician Console select the File Manager tab, and click Launch File Manager Session.
Result: The customer is prompted to accept or decline your request to control their computer.
- Ask the customer to accept the request.
Result: The File Manager session begins. The technician's folder structure is displayed on the left panel, while the customer's is on the right.
- Use the File Manager toolbar to work with the customer's files and folders.
Result: All other Workspace tabs remain available.
- To end the File Manager session, click the red X on the File Manager toolbar.
Result: The File Manager session closes, but the session remains active.