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How to Track the Language of Customers with the Instant Chat-enabled Channel Form

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    The ICLoader.Language field may contain the language of the customer which helps technicians decide if they want to start a session with the customer or transfer it to someone else who speaks that language.

    1. In the Administration Center, go to the Channels tab.

      Result:

    2. Copy the sample code from the Custom Live Support Forms with self-hosted Instant Chat text box.

      Result:

    3. Modify the value of the ICLoader.Language parameter in the following line:

      Result: 

      ICLoader.Language = "ENG"; /* optional */

      The value parameter of the ICLoader.Language field can be 5-characters long by default and can contain any characters.

    4. Paste the modified code sample into the HTML code of your website.

      Result:

    Article last updated: 27 September, 2022