HELP FILE

How to Take Notes During a Session

    This article gives guidance to Rescue technicians.

    You can take notes during a session and save the notes along with the session log in the session history.

    Note: When supporting an iOS device, the History & Notes tab is not available.
    1. During an Active session, click the History & Notes tab.

      The History tab has two sub-tabs: History and Add/Edit Notes.

    2. Click the Add/Edit Notes tab.
    3. Type your note on the Add/Edit Notes tab.
    4. Click Save to save your note.
    Any technician will be able to view the note on the History tab during the next session with the same device.