HELP FILE

How to Take Notes During a Session

    This article gives guidance to Rescue technicians.

    You can take notes during a session and save the notes along with the session log in the session history.

    Note: When supporting an iOS device, the History & Notes tab is not available.
    1. During an Active session, click the History & Notes tab.

      The History tab has two sub-tabs: History and Add/Edit Notes.

    2. Click the Add/Edit Notes tab.
    3. Type your note on the Add/Edit Notes tab.
    4. Click Save to save your note.
    Results: Any technician will be able to view the note on the History tab during the next session with the same device.