How to set up Microsoft Teams to work with LogMeIn Rescue?
The LogMeIn Rescue app in Microsoft Teams allows you to start support sessions with end users directly from your Teams workspace.
Before you can use this integration, an administrator must do the following:
- Add the Rescue app to your Teams workspace
- Set up a link between your Teams workspace and your Rescue account. You must have a Single Sign-On ID to do this.
- Make sure your Technicians have a Single Sign-On ID set up in LogMeIn Rescue. Check the details of your Technicians on the Organization page of the Administration Center.
How to add the Rescue app to Microsoft Teams?
- In Microsoft Teams, select Apps in the bottom left and search for the Rescue app:
- When the app's card is displayed, click the arrow next to Add to add the app to your teams.
Results: The LogMeIn Rescue integration is now available in Microsoft Teams. Notice that an administrator still has to link your Rescue and Microsoft Teams accounts.
How to link a Rescue account to Microsoft Teams?
An administrator must link Microsoft Teams to a Rescue account to make the integration work. You must have your own Single Sign-On ID to set up a link. Check your
Administrator user's settings in the Rescue Administration Center.
- In Microsoft Teams, select Rescue on the left.
- If you know your LogMeIn Rescue Master SSO password, skip this step. Otherwise, in Rescue Administration Center, go to the Global Settings page and under Single Sign-On, create a Master SSO password.
- In Microsoft Teams, add this ID to the Master SSO Password field.
What can Technicians do in Microsoft Teams?
Before doing anything in your Teams workspace, you have to sign in to your
LogMeIn Rescue account from Microsoft Teams. Here's how:
- In Microsoft Teams, select Rescue on the left navigation bar.
Results: To initiate a Rescue session from Microsoft Teams while chatting with an end user, type @rescue and then select new session from the options listed. You'll see the following message in Teams: 
After initiating a session, ask the end user to download and start the Rescue applet.
Frequently Asked Questions
- Are there any special system requirements to make Rescue work in Microsoft Teams?
- No. Only the standard system requirements apply.
- Can I link multiple Rescue accounts to my Teams workspace?
- No, not yet.
- What if a Technician can't log in to their Rescue account from Microsoft Teams?
- When a Technician receives an Admin has not linked Rescue account yet message, ask your administrator to double-check whether the correct Master SSO Password was defined when linking the LogMeIn Rescue account with Teams.
- What if a Technician suddenly can't start a Rescue session?
- As a Technician, select the Rescue app in the Microsoft Teams navigation bar. On the Authentication tab, select Log out, then log back again.
- What if I no longer need the Rescue integration?
- As an admin, you can unlink your LogMeIn Rescue account any time from Microsoft Teams. In Teams, select the Rescue app on the left navigation bar, then on the Authentication tab, select Unlink Account.
Article last updated: 10 April, 2024