HELP FILE

How to Set Mouse and Keyboard Data Entry Priority for Remote Control

During a Remote Control session, the technician and customer may simultaneously use their mouse or keyboard. Select the user whose actions should be processed first.

  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Customer Applet, go to Priority over mouse and keyboard actions during remote control and select the user whose actions should be processed first: Technician or Customer.
  4. Save your changes.
    • Click Save changes to apply settings to the current Technician Group
    • Click Save changes to subgroups to apply the settings to the current Technician Group and all of its subgroups
    • Click Save settings to all groups to apply the same settings to all Technician Groups in your organization