How to Restart the Rescue Applet as a Windows System Service or Mac Daemon
This article gives guidance to Rescue technicians.
To log on as a different Windows or Mac user, you must restart the Applet as a Windows System Service or Mac OS X daemon.
Before you begin:
You must be in an Active session with a customer lacking Administrator rights on the host. You must be able to enter Administrator credentials.
Remember: External technicians can only collaborate with Windows computers.
Results:
Tip: To activate the login dialog box during a remote control session, press the Ctrl-Alt-Insert keyboard shortcut or click the Ctrl-Alt-Del button on the Remote Control toolbar.
Note: Rescue ensures that the technician will be logged out at the end of any session in which a technician restarts the Applet as a Windows System Service. The customer will be forced to log back in to his original limited-rights account at the end of the support session, thus eliminating potential security risks.
Article last updated: 12 October, 2022