How to Restart the Rescue Applet as a Windows System Service or Mac Daemon
To log on as a different Windows or Mac user, you must restart the Applet as a Windows System Service or Mac OS X daemon.
You must be in an Active session with a customer lacking Administrator rights on the host. You must be able to enter Administrator credentials.
- On the Technician Console workspace, select the Customer Desktop tab (this is the tab you use to launch remote control and desktop viewing).
- In the Username and Password fields, enter valid Administrator credentials for the remote device.
Result:Tip: If the domain name is needed in the Username field, the acceptable formats are username@domain and domain\username.Important: If the machine is not in the domain, use machinename\username format and set remote access to Enabled. For other formats see What other domain formats can I use?Technician view:
- Click Restart Applet as Windows System Service (or Mac OS X daemon).
Result: The chat log will indicate when the customer applet has started as a Windows system service (or Mac OS X daemon) and is reconnected.Note: Technician will see the following message while waiting for customer input:
Customer sees UAC prompt 1:
Followed by prompt 2:
Technician receives confirmation:
The chat log will also indicate when the customer applet has started as a Windows system service and is reconnected.
- Launch remote control.
- Log-off the current user or switch between users without losing your connection to the machine.