HELP FILE

How to Display a Custom Screen when No Technician is Available

Option 1

Use NOTECHAVAILABLE to display a custom screen when you are in working hours, but no technicians are logged in to Rescue. Working Hours are set at the Channel-level on the Settings tab.

ICLoader.HostedErrorHandler = function(ErrorName)
{
  if (ErrorName == "NOTECHAVAILABLE")
      window.open("http://YourSite/YourErrorPage.html");
}

Option 2

Use NOTECHWORKING instead of NOTECHAVAILABLE to display a custom screen when you are outside of working hours.

ICLoader.HostedErrorHandler = function(ErrorName)
{
  if (ErrorName == "NOTECHWORKING")
      window.open("http://YourSite/YourErrorPage.html");
}