HELP FILE
How to Add Technicians
This article gives guidance to Rescue Administrators.
Master Administrators can add technicians to any Technician Group in the organization, while Administrators can only add technicians to groups to which they are assigned.
How to Add a Technician
Technician permissions are inherited from the Technician Group.
How to Import Technicians from a File
Master Administrators can import technicians "in bulk" by uploading a CSV or JSON file.
- All column headers are required and MUST remain in their original order in the file.
- The following fields are required and each row must contain data as part of the import:
- Name
- Email address
- Password
- (technician is) Enabled
- (has) Standard License
- (has) Mobile License
- If you set all users to be imported into the same Technician Group (by selecting a global group), you can leave the Tech Group ID column blank.
Remember: The column header must remain in the original order.
- If you select a global Tech Group, Tech Group IDs in the file will be ignored during the import.
- Each import file is limited to a maximum of 500 users.