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HELP FILE

Controlling How Sessions are Started and Managed

This article gives guidance to Rescue Administrators.

Administrators can define how new sessions (both private and Channel) can start and behave in the Technician Console for organizational units assigned to them.

Related Articles
  • How to Set Connection Methods Available to Technicians
  • How to Set Private Sessions to Start Automatically
  • How to Set Channel Sessions to Transfer Automatically
  • How to Set Channel Sessions to Start Automatically
  • How to Defer Auto-start for Channel Sessions
  • How to Prevent Technicians from Transferring Sessions to Unmanned Channels
  • How to Exempt a Technician from Channel Session Auto-start
  • How to Schedule Working Hours and "No Technician Available" Behavior for a Channel
  • How to Set No Technician Available Behavior for Private Sessions
  • How to Set Time-outs and Warnings
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