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Controlling a Customer's Computer

    This article gives guidance to Rescue technicians.

    Related Articles
    • How to Remote Control a Customer's Computer
    • How to View a Customer's Desktop without Taking Control
    • About Customer User Rights During Remote Control
    • How to View the Customer's Computer in Fullscreen Mode
    • How to Work with Multiple Monitors
    • How to View a Remote Control Session in a Secondary (Tear-Away) Window
    • How to Change Screen Size During Remote Control
    • How to Change the Color Quality of the Customer's Screen
    • How to Magnify a Section of the Customer's Screen
    • How to Open the Windows Task Manager on the Customer's Computer (Ctrl-Alt-Del)
    • How to Use the Advanced Task Manager Composite Button
    • How to Copy and Paste Between Devices (Clipboard Synchronization)
    • How to Use Local and Remote Keyboard Layouts (Keyboard Synchronization)
    • How to Draw on the Customer's Screen
    • How to Use the Laser Pointer
    • How to Record Sessions
    • How to Store Recordings in a Cloud
    • How to Make a Screen Capture During Remote Control
    Article last updated: 27 September, 2022
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