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Controlling a Customer's Computer

This article gives guidance to Rescue technicians.

Related Articles
  • How to Remote Control a Customer's Computer
  • How to View a Customer's Desktop without Taking Control
  • About Customer User Rights During Remote Control
  • How to View the Customer's Computer in Fullscreen Mode
  • How to Work with Multiple Monitors
  • How to View a Remote Control Session in a Secondary (Tear-Away) Window
  • How to Change Screen Size During Remote Control
  • How to Change the Color Quality of the Customer's Screen
  • How to Magnify a Section of the Customer's Screen
  • How to Open the Windows Task Manager on the Customer's Computer (Ctrl-Alt-Del)
  • How to Use the Advanced Task Manager Composite Button
  • How to Copy and Paste Between Devices (Clipboard Synchronization)
  • How to Use Local and Remote Keyboard Layouts (Keyboard Synchronization)
  • How to Draw on the Customer's Screen
  • How to Use the Laser Pointer
  • How to Record Sessions
  • How to Store Recordings in a Cloud
  • How to Make a Screen Capture During Remote Control
Article last updated: 27 September, 2022
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