Connecting to On-LAN Computers
This article gives guidance to Rescue technicians.
How to Connect to a Computer on a Local Area Network
Access computers on your Local Area Network and provide support and maintenance without end-user interaction.
The agent's Technician Group must have Connect On LAN permission.
Restriction: The Connect On LAN feature is not available for Technician Console for Mac.
- On the Session Toolbar, click the Computers icon. The Computers list is displayed.
- On the Computers list, click the Connect On LAN tab to see a list of accessible computers.
- Filter computers by name or IP address. Tip: You can search and connect at any time. You do not need to wait for the entire list of computers to load.
- Select the computer you want to access and click Connect. Important: If you do not have Administrator rights, you are prompted to enter the login credentials of the computer you want to access.The session appears in the Technician Console in Connecting status. The applet launches on the remote computer and the session starts. The customer does not have to grant access to the computer, so you can manage it without customer interaction.