Connect to your Support Provider using a PIN code
This article gives guidance to Rescue technicians.
The PIN Code connection method is commonly used when you have already contacted your support provider and have spoken to (or are speaking with) a technician.
Note: It's helpful to understand the customer's experience during a Calling Card session. "You" in this article refers to the customer receiving support from a technician. LogMeIn Rescue technicians can also use this article to learn more about the customer experience.
If you are unable to resolve your issue over the phone, the technician may give you a 6-digit PIN code which you will use to start a computer-to-computer session with the technician.
Article last updated: 27 September, 2022