Connect to your Support Provider using a PIN code
The PIN Code connection method is commonly used when you have already contacted your support provider and have spoken to (or are speaking with) a technician.
If you are unable to resolve your issue over the phone, the technician may give you a 6-digit PIN code which you will use to start a computer-to-computer session with the technician.
- On the Calling Card user interface, click the Connection menu and select Connect Using PIN code.
Result: The PIN Code entry form is displayed on the Calling Card interface.
- In the PIN box, enter the PIN Code communicated by the technician.
Result: The Connect button is activated.
- Click the Connect button.
Result: A connection is made to your support provider. The initial status of the session is Waiting for Technician, which means that your request will soon be picked up (activated) by a technician at your support provider. At this stage, you are not able to communicate with anyone unless you have made contact by telephone or otherwise.
- Wait for the technician to activate the session.
Result: You will be notified that your status is Connected to Technician.