How to Manage Predefined Replies and URLs
This article gives guidance to Rescue Administrators.
An Administrator with a technician license can create a set of standard replies and URLs and then export them to an XML file. Technicians in the Administrators' organization will then be able to import the replies and URLs into their own Technician Console.
Create New Predefines Replies and URLs
Export a Set of Predefined Replies and URLs
Share a Set of Predefined Replies and URLs
Share the xml file with your technicians so they can start using your set of predefined replies and URLs by following the below procedure.
Tip: You can send the xml file attached to an email, or you can share the URL of the location where the xml file has been stored. Make sure the location is accessible to your technicians.
Article last updated: 27 September, 2022