HELP FILE

About Unattended Access

Unattended access allows a technician to connect to a remote computer when no user is present.

Technicians are often unable to resolve an issue during a single Rescue session; the job may be too big, or the customer may need his computer. The technician and customer could theoretically arrange a time for a second session, but it is more practical for the technician to continue work later – at a time more convenient for all – even when the customer is not present.

Rescue Administrators use the Administration Center to assign unattended computers to groups or technicians, or to disable unattended access.

For step-by-step information on how enable unattended access from the Technician Console, see Working with Unattended Computers

See the Technician Console User Guide for step-by-step instructions on how to enable unattended access.

Requirements:
  • The agent's Technician Group must have permission to use unattended access
  • Unattended access requests cannot be sent during the following session types: Instant Chat in Chat-only mode, Mobile Applet